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How to become a better listener?

  • Listen and think critically

  • Analyse the communication situation, or the context in which communication is occurring

  • Carefully analyse the speaker’s idea

  • Determine whether speaker are describing things that they have seen themselves or presenting conclusions that they have drawn themselves

  • Analyse the credibility of the speaker

 

 

10 Principles of Listening

 

  • Let the speaker speaks

    • ​When someone is speaking, do not interrupt. Just listen.

 

  • Prepare yourself to listen

    • ​Focus on the message the speaker. Concentrate on the message that the speaker is trying to send.

 

  • Make the speaker feel at ease

    • ​Use the appropriate words and gestures to encourage them to continue speaking

 

  • Do not distract yourself

    • ​Do not do something else - doodling, looking through the window - focus on the speaker.

 

  • Be considerate - empathise

    • ​Try to understand the speaker's point of view. Keep an open mind to their issue.

 

  • Be patient with the speaker

    • ​When the speaker has a long pause, it does not necessarily mean that they are finished talking.

 

  • Do not be prejudice

    • ​Everyone have their own way of talking. Do not be irritated with their speech delivery.

 

  • Take note of the tone

    • ​Notice the speaker's tone of voice and the volume. Sometime the speaker use a different tone to emphasize something.

 

  • Listen for the idea

    • ​Link the ideas - the tone of voice, the body language, and the speech itself - to get the entire picture.

 

  • Read the non-verbal message

    • ​Focus on the body gestures, expressions. These non-verbal messages are also important to understand the speaker's message.

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